Return & Refund Policy

9teefusion Return and Refund Policy

At 9teefusion, we strive to provide premium products and the best shopping experience to our customers. However, we understand that there may be instances where you need to return an item. This policy provides detailed instructions on the conditions and steps to return an item, get a refund, or resolve a defective product.

Returns

We accept returns for most new, unworn, and unwashed items within 10 days of delivery, provided the following conditions are met:

  1. Return Terms
  • Package received wrongly against the order.
  • Damaged due to delivery: torn, dirty.
  • The order is not in the right size, color or style compared to the order.
  • Other mistakes caused by us
  1. Condition of Items:
  • Items must be in their original, unused condition.
  • They should include all original tags and be returned in the original packaging.
  1. Non-eligible Items:
  • The following items are not eligible for returns:
  • Items that have been worn, washed, or altered.
  • Products missing original tags or packaging.
  • Final sale items (clearly labeled as such on the product page or during checkout).
  • Items that have been damaged due to misuse, neglect, or improper handling
  1. Step-by-Step Return Process
  • Contact Customer Service: Before returning an item, please contact our customer service team at [email protected] with details of the item you wish to return, including your order number and reason for return.
  • Prepare a Return Package: Carefully package the items you wish to return.
  • Send the return: Send your return package to the address provided by our team
  • Please note that you are responsible for the return shipping costs unless the item arrives defective or damaged.

Replacement or Refund

  1. Replacement: If a replacement is requested and available, we will process the replacement after receiving and inspecting the returned item.
  2. Refund: Once your product is eligible for a refund (see conditions in Return Policy), we will issue you a refund within 3-5 business days

Thank you for shopping with 9teefusion. If you have any questions or need further assistance, feel free to contact our team at [email protected]. We’re here to help!